Frequently Asked Questions
We are here to help.
Creating and installing a new kitchen can be a significant undertaking and we recognise that your journey will be easier if supported by experienced guidance.
Similarly, buying a tailormade bed or a bespoke furniture item is not likely to be an everyday experience for most people - there are bound to be questions. Rest assured that we will be pleased to help you in any way we can. Please do not hesitate to contact Henderson & Redfearn with your enquiries on 01255 861 943. In the meantime, this is a selection of the most frequently made enquiries.
Kitchens
1. Am I under any obligation to you if you come to give a free estimate?
No. Your obligation starts when you sign a written contract.
2. Am I restricted to the designs you have shown?
No. These represent a range of favoured designs which can be tailored to individual needs.
3. Do you have a price list?
No. Each kitchen has its own peculiarities and involves some customising of the cabinets. Increasingly we find our customers are specific about their requirements and the price would vary accordingly.
4. Can you give me an estimate based upon a floor plan?
Yes, providing the dimensions given are accurate, we can give an estimate within +/- 10% of the final quotation. The more you can specify, the more accurate will be the estimate.
5. I don't like chipboard - do you use chipboard in your kitchens?
Yes, but with certain provisions that we believe make MFC (Melamine Faced Chipboard) a good choice for cabinet box construction. In our kitchens we cover all exposed chipboard edges with either a frame or solid lipping. MFC is the most commonly used material for kitchen cabinets. It comes in a wide range of colours and woodgrain effects. It is versatile and very stable. As an alternative we can offer veneered MDF cabinets in a variety of wood types.
6. What type of finish do you use?
This depends upon the client. In general we use sprayed polyurethane lacquers. These are tough and hardwearing and are suitable for stained and natural finishes on wood. They can also be matched to any colour and gloss level. A more traditional method is to use a hand-painted eggshell finish.
7. Can you take my old kitchen out?
Yes.
8. Do you supply appliances?
Yes, we can supply most makes of appliances at competitive prices.
9. Do you offer a complete fitting service?
Yes. We normally supply and fit and we are happy to undertake any associated plumbing and electrical work. If you prefer to use your own builder for fitting this is fine with us.
10. Do you make free-standing furniture?
Yes. Free-standing and un-fitted cabinets are becoming more popular and can be
combined with a fitted kitchen or used on their own.
Beds
11. Can I have a bed of any size?
Yes you can. The standard sizes are widths of 4'6", 5'0" and 6'0". However, any size in between or greater than these is possible. Contact us for a quote.
12. Can I have a different wood?
Yes. We make most of our beds in Oak, but there are many alternatives to this. Maple, Cherry, Walnut and Ash to name a few.
13. Can you make a bed in Pine?
Yes, but we prefer to use seasoned hardwoods which are more durable and stable. We recommend Ash or Maple as an alternative.
14. Can I take my bed apart if I move?
Yes. All our beds are delivered ready to assemble and are quite easy to put together. If you move this is reversible.